Terms + Conditions

 

The purpose of these general sales conditions is to set out the rights and obligations of AKOURIS (the “Vendor”) and the buyer/user (the "Customer") in the context of the online sale of articles offered on the akouris.com website. Exemptions or amendments can be made only by express written agreement.

 

1.  Corporate Identity

Trade name: AKOURIS
Business form: sole proprietorship, 
Address: Commandant Van Laethemstraat 15, Hoboken 2660, Antwerpen, Belgium.
E-mail address: customercare@akouris.com
VAT number: 0677770375
 

2. Orders

After selecting the desired articles, and before validating the order, the Customer will see a summary of the order appear on the screen, showing among other things the articles selected and the total price. Delivery is free of charge. 

The order will not be definitively validated until the Customer has paid.

The Vendor reserves the right not to validate the order in the event of:

  • non-availability of the article ordered,
  • the existence of (a) dispute(s) with the Customer,
  • total or partial non-payment for a previous order of the Customer’s,
  • a bank's refusal to authorize payment by debit or credit card.

 
3.  Price and Payment

The prices of the articles on the website are given in euros and include VAT and any other taxes payable in the Vendor’s country (excluding any import duty payable in the Customer’s country, which is for the Customer’s account).

Delivery is free of charge and is clearly indicated in the order summary, which also shows the total price.

Payments are made in collaboration with ?? or PayPal. This approved partner guarantees the secure use of the Customer’s credit or debit card on the Internet. The Customer’s credit or debit card details are processed by means of an SSL (secured socket layer) connection. The Vendor accepts payments via Bankcontact online and by credit card (MasterCard, PayPal and Visa). The price must be paid in full at the time the order is placed. Cards are charged when the order is dispatched.

Upon payment, an acknowledgement of receipt containing a summary of the order is sent to the Customer by e-mail and in hard copy at the time of delivery. The summary of the order is sent by e-mail with the order confirmation and a link to the General Sales Conditions.

 

4.  Delivery Methods, Times and Costs

AKOURIS delivers to customers within the Europe Union only. AKOURIS is not liable in case of delay of the delivery person (post or courier service). The Vendor will use its best efforts to dispatch the order within a maximum of 30 days following the Customer’s online validation of the order. In case of delivery failure after the 30 day period, the customer can cancel the order and request a refund.

The Vendor dispatches packages through the following service provider: 

BPOST (tbc) 

By validating the order the Customer acknowledges that the delivery is free of charge.

The akouris.com website adheres to the BeCommerce Code of Conduct, which can be viewed using the following link: BeCommerce Code of Conduct

 

5.  Cooling-Off Period and Returns

  • Right of Withdrawal

The Customer has the right to withdraw from the contract by notifying the Vendor in writing at customercare@akouris.com within 14 days of receiving the order. In this case, the Customer must return the articles in their original packaging, new, unused and unwashed and with all the garment tags still attached to the AKOURIS address: Commandant Van Laethemstraat 15, Hoboken 2660, Antwerpen, Belgium. 
 
Reimbursement for the returned articles will be made no later than 14 days after the reception of these by the Vendor. Delivery and returns are free of charge. Returns that are damaged, marked or altered will not be accepted and will be sent back to the customer.
Subject to compliance with the above conditions, no exceptions shall be made to the right of withdrawal.

  • Claims and returns

The Vendor pays particular attention to the packing and protection of the articles it dispatches. In the event of a claim in respect of the condition in which the articles are delivered, or of missing articles, the Customer must inform the Customer Service Department within 14 days of receiving the order.

This notification should be made by e-mail to: customercare@akouris.com. 

The Customer must return the items in their original packaging, new, unused and unwashed and with all the garment tags still attached, to the AKOURIS address: Commandant Van Laethemstraat 15, Hoboken 2660, Antwerpen, Belgium. 

Reimbursement for the returned articles will be made not later than 14 days after their reception by the Vendor. The cost of returning defective or incorrect articles will be for the Vendor’s account.

Except if there is a legitimate reason, no claim made after 14 days have elapsed from receipt of the order will be accepted.

  • Warranty

The Vendor guarantees all articles comply in every way with the specifications established by akouris.com and are delivered to the customer in good condition. 

If that is not the case, the customer is entitled to a repair, replacement or refund. Reimbursement will not be carried out until the Vendor has validated the defect.

 

6.  Protection of Personal Data

The personal data of users of the website are gathered and stored for purposes of contract execution and for managing orders. Users have the right to object, on demand and free of charge, to their personal particulars being processed for purposes of direct marketing. They also have the right to rectify or remove their particulars at any time, free of charge.

Personal data are treated in accordance with the legal provisions in force.

Personal data can be accessed and modified under My Account at akouris.com.

AKOURIS will not send advertising emails to the customer before obtaining first the customer’s permission.

 

7.  Reservation of Title
The articles delivered remain the property of the vendor until the price has been fully and definitively paid. In the event of non-payment, the vendor reserves the right to repossess the articles ipso jure and at the Customer’s expense.

 

8. Applicable Law, Jurisdiction

These general sales conditions are governed by Belgian law.

In the event of dispute, the parties shall endeavour to reach an amicable solution. If an amicable solution cannot be reached, the dispute may be submitted to the complaints management or dispute resolution systems put in place by BeCommerce (www.becommerce.be).

Any legal action shall be brought before the courts in Belgium.