Frequently Asked Questions

 
 

Below we have compiled answers to the most frequently asked questions. If you cannot find the answer you are looking for, please do not hesitate to contact our customer service at customercare@akouris.com for further assistance.

 

 
 

Who do I contact if I have a problem with my order?

For any types of issues, please contact customercare@akouris.com and describe your problem. If you are experiencing a specific technical issue please send a print screen if possible, and customer service will try to assist you in the best possible way.

 

What Payment methods do you accept online?

We accept Bank transfers, Visa, Visa Electron, Maestro, MasterCard and Paypal.

 

Can I cancel or change my order?

You can cancel an order as long as it has not left the warehouse, but it is not possible to change your order, when it has been made. Instead please cancel the order and place a new one. If you wish to cancel an order please contact the customer service team as soon as possible at customercare@akouris.com. Please remember to write your order reference number in the email.

 

How do I know my order has been submitted successfully?

You will receive an order confirmation by email. If you for any reason do not receive the order confirmation, please check your spam folder before contacting our customer service. If you still have not received it, please contact our customer service team at customercare@akouris.com for assistance.

 

How do I know my size?

We want to make sure you have a perfect fit, so browse our size guide for each style.

 

How can I find a particular product?

In our online store we stock a big part of our collection. Sometimes we release new products that will be available at a later stage. You can add those to your wishlist and we will notify you via email once they are in stock. Should you not find the item or size you are looking for, please contact our customer service team at customercare@akouris.com with your product query.